FAQ

Are you getting ready for your stay at Pépiite? Here are the answers to the questions our guests ask us most often.

Are pets allowed?
To preserve the tranquillity of each location, the comfort of all our guests and the natural environment surrounding our lodges, pets are not allowed in our accommodation.
What are the check-in and check-out times?
Check-in is from 5 pm and check-out is by 11 am.Need a little flexibility? Times can sometimes be adjusted depending on your host’s availability and the day’s bookings. Feel free to discuss this directly with your host.
How does check-in work?
Your stay begins gently: your host on site will contact you directly before your arrival to arrange the details of your welcome.Their contact details are also provided in your welcome booklet.Haven’t received your welcome booklet? Contact us and we’ll send it to you.
How can I order breakfast?
If you book directly through the Pépiite website, you can add breakfast when making your reservation.Booked through one of our partner platforms? No problem: you can add breakfast later by contacting your host directly.
How can I use a gift voucher?
Received a Pépiite gift voucher? It can be used directly on our website when making your booking.If your gift voucher was purchased from another provider, such as Wonderbox, Naturabox or another platform, it must be used according to that provider’s terms and conditions, directly on their website.If you’re unsure how to use your gift voucher, feel free to contact us.
Can I give a Pépiite stay as a gift?
Yes! Giving a Pépiite escape means giving two people the gift of time together, away from the everyday.You can purchase a Pépiite gift voucher directly on our website. The recipient can then use it to book the lodge of their choice, subject to the terms and conditions stated on the voucher.
Are the lodges suitable for children?
Yes, children are welcome at Pépiite.However, our lodges are located in very different natural environments, and some are more suitable for families than others. The presence of a swimming pool on the property, terraces on different levels or other features of the surroundings may require particular attention with young children.We therefore recommend checking the information on the lodge you have chosen or contacting us before booking if you have any doubts.
Are the lodges heated and air-conditioned?
All our lodges are heated to keep you comfortable throughout the year.Some also have a wood-burning stove, for an even cosier atmosphere when temperatures drop.Air conditioning is available in some lodges only. You’ll find the exact amenities listed on each destination’s page.
Is there Wi-Fi in the lodges?
No — and that’s intentional!At Pépiite, we want to offer you a true escape from screens and the pace of everyday life. That’s why there is no Wi-Fi in our lodges.However, mobile phone reception is good at all our destinations, so you can stay connected if you wish.
Can I bring my own food?
Yes, whenever the lodge facilities allow it. Amenities vary from one destination to another and may include a fridge, cooking facilities, dining area, etc.You’ll find all the practical information on your lodge’s page.
What if I have a question during my stay?
Your first point of contact is your host on site, who knows the lodge and its surroundings inside out.Their contact details are provided before your arrival and can also be found in your welcome booklet.
And of course, if you need to contact us directly, the Pépiite team is also here to help.